We have a credo at Simpatico, ‘assumption is the mother of all cock-ups’ and it applies to our industry more than most. It’s always amazing to me that as a reasonably well-evolved species, humans still have great difficultly communicating with each other.

We can all sit through the same meeting, listen to the same words and subsequently walk away with different views on what was said or meant. Rather than seek clarity because we think it’ll make us look stupid, we act stupid by making assumptions about what took place. Continue reading →